Returns/Returns Policy

Shop with confidence - FREE Exchanges and Relaxed Returns

Here at Big Girls Don't Cry Anymore, we're not happy until you're happy. Shop with confidence knowing that if you purchase something and it's not right for you, we'll happily accept it back and you don't need to pay for return postage* (for orders within Australia). We request that you keep the tags on the item until you've tried it on to be sure it fits. Taken the tags off already? Please get in touch as we're sure we can help. You can return for a refund or exchange. 

Did you know:

  1. We offer 100 days on returns
  2. Exchanges are free both ways (for Australian customers).
  3. Purchased the wrong size or the fit isn't right? Book a Virtual Fitting with one of our experienced Bra Fitters to assist you with exchanging for the right size.
  4. Please understand that we can not accept returns on Final Sale items, Briefs/Knickers, or Swimwear without hygiene sticker - unless faulty.
* Refunds will be less a $9.50 postage fee per return shipment, to cover the cost of the pre-paid returns label we provide you. Note this fee is waived for returns for exchanges or store credit.

    How to return or exchange (Customers within Australia):

    How to return or exchange

      1. Click here to begin the returns process

    When and how will you receive your refund?

    After we receive the returned product, we will refund your original payment method within 3 business days of receiving the returned item. Please note, your bank may take 3-5 working days to show this refund on your statement. 

    *Please note when returning something for a refund the original postage you paid, if any, will not be refunded. However for Australian customers that choose an exchange we will pay for the postage both ways, as many times as you need, until you get the garment you LOVE!  


    Please email us:       

    Call us: 07 3060 8339

    Effective 13/11/23